Outsourced customer care
Our Business Process Outsourcing service means we build and manage the team delivering your customer support, with agreed service standards and clear accountability.
Customer Care
Your global
customer care partner.
In a nutshell
We build and run customer care teams for your business. CareFront is your global partner for outsourced support and Employer of Record services.
Want us to run the customer care operation? That is our BPO service. Want to lead the team yourself while we handle the employment side? That is our Employer of Record service. Either way, you work with CareFront to build a team that feels like part of your business.
Talk about your customer careCustomer Care & Support
Your customers.
Our commitment.
Your customers should feel they are speaking to your team. We build our service around your brand, your products and the way you want people to be treated.
From recruitment and onboarding to training, quality and daily delivery, we agree who owns what from the start. You get a clear point of contact and a partner who stays involved as your business grows.
Employer of Record
CareFront acts as the employer for your team and handles employment administration. You direct their daily work, with the responsibilities and arrangements agreed for each location.
Recruitment and onboarding
We find the people your operation needs and get them ready to represent your business, with onboarding built around your products, systems and customers.
Customer and technical support
From everyday enquiries to more complex technical issues, we structure the team, knowledge and escalation routes around the support your customers need.
Training and quality
We train people in your products and tone of voice, review the quality of customer conversations and coach the team as your service develops.
Management and improvement
For managed teams, we oversee day to day delivery, review performance with you and act on recurring issues. You stay close to the service without managing every detail.
What changes
One partner.
A team that knows your business.
- A delivery model built around the support and control you need
- People trained to represent your brand and look after your customers
- Clear responsibilities for employment, team management and service delivery
- Regular reporting and conversations about what is working and what needs attention
- A global partner who can help your operation grow
Cyber Advisory
Protect the trust your customers place in you
Customer care depends on secure data and continuity of service. Connect your care operation with cyber risk reviews, awareness training and incident readiness.
Explore Cyber Advisory